IT Support Engineer

SUMMARY

Imaging Endpoints (IE) is an Imaging Technology and Imaging Clinical Research Organization (iCRO). We are passionately focused on our vision to Connect Imaging to the Cure^TM. Everything we do is aligned with this singular purpose. We work every day excited to advance imaging science, technology, and services to bring curative technologies to humankind. We have supported many of the most impactful new drug approvals in oncology, and we are seeking the most talented individuals globally that are passionate in their desire to assist us in our mission to customize each clinical trial’s imaging to optimize the opportunity to demonstrate efficacy.

Imaging Endpoints is based in Scottsdale, Arizona, with offices in Cambridge, Massachusetts; London, UK; Leiden, Netherlands; Basel, Switzerland; Hyderabad, India and Shanghai, China. We are an affiliate of HonorHealth, one of the largest healthcare systems nationally, and Scottsdale Medical Imaging Limited (SMIL/RadPartners), the largest private radiology group in the United States. We are recognized as the world’s largest and most preeminent iCRO in oncology.

The IT Support Engineer is responsible for providing first level support to internal IE Users and external IE Users, including but not limited to, Medical Professionals. IT Support Engineer is responsible for activities related to onboarding users and Medical Professionals and for the execution of standard operating procedures (SOPs) under the direction of assigned Innovation and IT Leadership.

RESPONSIBILITIES

• Receive and configure laptops for users
• Provide desktop support to users including Microsoft O365 and other applications
• Respond to alerts triggered by failures or warnings in the IT environment
• Account management including On-boarding and Termination
• Perform basic windows server administration activities
• Perform administration duties on various imaging applications
• Execute SOP (standard operating procedures) requests
• Provide after-hours support
• Other duties as assigned

EDUCATION AND EXPERIENCE

• Bachelor’s degree or equivalent experience
• Five years or equivalent system administration experience
• Microsoft certification preferred

SKILLS

• Knowledge of desktop and laptop hardware
• Knowledge of Windows 2012/2016/2019 and Windows 10
• Knowledge of Windows server like Active Directory, Print Server, Group Policy; preferred
• Knowledge of Microsoft Office 365; preferred
• Knowledge of TCP/IP and network; preferred
• Knowledge of Citrix preferred
• Service oriented approach, flexible, and proactive
• Must have superior attention to detail and excellent oral and written communication skills
• Self-driven, ability to get the job done with little supervision, can-do positive attitude
• Ability to excel in a team environment
• Ability to work in strict compliance with all procedures, rules, and regulations
• Maintain strict confidentiality of sensitive data, records, files, conversations, etc.
• Must be self-motivated and able to grasp new concepts quickly

IMAGING ENDPOINTS’ TEAM CHARACTERISTICS

• Passion to Connect Imaging to the Cure^TM and pursue a meaningful career by improving the lives of cancer patients through imaging
• Strong desire to be part of a dynamic, global team working closely together and growing year after year in a rewarding environment to help humanity through imaging
• Commitment and caring for our fellow team members, their families, and the communities IE serves – see more information about Caring Endpoints at https://imagingendpoints.com/caring-endpoints/
• Integrity and high ethical standards; we always do the right thing
• High intellect and ingenuity; we enjoy solving problems, finding a better way, and the challenge of making a difference by improving lives
• Structured, organized, detail-oriented, and self-motivated; we approach each day with a detailed plan and excitement to accomplish the day’s objectives while striving to improve ourselves and IE
• Accountable; we do what we say and communicative effectively to meet deadlines; we enjoy advancing clinical trials, helping patients, and celebrating success
• High standard for excellence; we proof our own work, hold high standards for ourselves and our team, and always prioritize quality above all else

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk and hear. The employee is frequently required to sit.  Specific vision abilities required by this job include close vision, color vision, ability to adjust focus.

Travel: At least 10%